Shipping and Handling Information
For Ground and Express shipping, your order must be received and your credit card authorized by 11:00 a.m. EST or your order will not be processed until the following business day. Business days are Monday-Friday, excluding holidays within Canada. Orders shipping to rural postal codes may require additional time for delivery. We do not deliver to PO boxes. Please use a physical address to place your order.
We move quickly to get your order to you. If you need to change your items, shipping method, delivery address, please call us within one hour of placing your order. After this 60-minute window, our warehouse begins processing, and orders cannot be changed or canceled.
Shipping Cost
We offer the following convenient delivery options:
| Standard | Express |
| (2-14 business days) | (1-3 business days) |
| $10.99 | $19.99 |
*Business days are Monday-Friday, excluding holidays within Canada.
*Orders placed after the cutoff time are processed and shipped the next business day.
Shipping to a Different Address
When you enter your billing address details during the checkout process, you will be given the option to enter a different delivery address in the same country.
Please note that we reserve the right to contact you for further information, if you give a different delivery address to the billing address.
Delivery Problems
If you are not available to receive your delivery, the carrier will leave a contact card with details of where to pick-up the package. If you don’t collect it within 14 days, the parcel will be sent back to the Levi’s® Returns Department.
Shipping Address Change
Please customer service immediately at 1.888.501.5384 for help with adding or removing items to your order, changing the ship to address, or changing the shipping method up to one hour after the order is placed. For Afterpay orders, items can be canceled from your order up to one hour after the order is placed; however, items cannot be added to your order and shipping method cannot be modified.
Order Processing Time
Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once the items are located in stock, your payment is approved and the receiving address is verified. As soon as your order is dispatched, you will be notified by email. Please note that business days are Monday to Friday, excluding holidays within Canada. After your order leaves our warehouse, delivery times vary according to the location of your shipping address. If you’d like to learn more about tracking your order, visit our Order Status page.