WEBSITE TERMS OF USE

These Terms of Use (“Terms”) apply to anyone who visits www.levi.com, www.dockers.com, www.levistrauss.com, or Levi’s^® mobile app (individually and collectively, the “Website”) or who shops or otherwise interacts with us in any of our stores or elsewhere.

We also have a Privacy Policy, a Cookies Policy and may have other terms, legal notices and conditions applicable to various activities on the Website, including terms and conditions that may apply to the purchase of goods or services and to specific portions or features of the Website (e.g. contests, promotions or other similar features), all of the foregoing of which are incorporated herein by reference, and shall, together with the Terms of Use be a contractual agreement (“the Terms”) between Levi Strauss & Co. ("us", "we", "our" and any similar expression thereto) and you.

These Terms of Use apply to your access to and use of the Website. We also have a Privacy Policy, a Cookies Policy and may have other terms, legal notices and conditions applicable to various activities on the Website, including terms and conditions that may apply to the purchase of goods or services and to specific portions or features of the Website (e.g. contests, promotions or other similar features), all of the foregoing of which are incorporated herein by reference, and shall, together with the Terms of Use be a contractual agreement (“the Terms”) between Levi Strauss & Co. ("us", "we", "our" and any similar expression thereto) and you.

You must accept the Terms, in full, before using this Website. You can accept the Terms in two ways:

(1) by clicking to “accept” or “agree” to the Terms, where this option is presented or made available to you, and

(2) by actually using the Website.

BY VISITING OR BY ANY OTHER USE OF THE WEBSITE, YOU AGREE TO HAVE READ, UNDERSTOOD AND ACCEPTED THE TERMS IN FULL.

Except as otherwise provided, the Terms are subject to change at any time in which event You will be informed of the change in advance and Your continued use of the Website after any change(s) have been implemented constitutes acceptance by you of such change(s).

If You experience any difficulty in understanding these Terms of Use or any other part of the Terms, or if you do not agree with the contents thereof, we request that you discontinue using this Website.

Levi Straus & Co.’s Privacy Policy applies to the use of the Website, and its terms are made a part of the Terms by this reference. To view Levi Straus & Co.’s Privacy Policy, please go to the Privacy Policy on our Website footer. We take security very seriously, so your personal details will be protected. We use the industry-standard encryption protocol known as Secure Socket Layer (SSL) and other reasonable measures to protect your information from unauthorised use or disclosure. All confidential data, like payment information, is encrypted and transmitted through a secure channel using SSL encryption.

You are free to visit and order on our Website. However, due to our logistic processes, please note that by using this Website we can only deliver products within the country of this website.

This Website is owned and controlled by Levi Strauss & Co. Europe BV, a company registered in Belgium (“Levi Strauss Europe”). Unless otherwise agreed in writing, all materials on the Website, including text, graphics, information, content, images, illustrations, designs, icons, photographs, video clips, sounds, music, artwork, computer code and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property rights in such materials (collectively, the “Content”), are owned, controlled and/or licensed by Levi Strauss & Co., a company registered in the State of California, United States (“Levi Strauss & Co.”).

The Website and Content are intended solely for personal, non-commercial use. You may download or copy the Content and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded or copied Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, perform, alter, modify, create derivative works from, sell or exploit or otherwise use any of the Content or the Website for any public or commercial purpose.

Certain trademarks, trade names, service marks, registered trademarks and logos used or displayed on this Website are registered and unregistered trademarks, trade names and service marks of Levi Strauss & Co. and its affiliates (the “Levi Strauss & Co. Group”). Other trademarks, trade names and service marks used or displayed on this Website are the registered and unregistered trademarks, trade names and service marks of third parties. Nothing contained on any Website grants or should be construed as granting, by implication, estoppel or otherwise, any licence or right to you to use any such trademarks, trade names, service marks or logos displayed on such Website.

We reserve all rights to act, including taking any form of legal action, against any infringement on the foregoing or any other part of the Terms of Use by any party whatsoever.

To access, visit or make any other use of the Website, you must be at least 16 years old. Moreover, to register and order online, you declare to be 16 years of age or older and you must lawfully possess a means which allows electronic payment such as Visa, MasterCard or American Express credit/debit card. In addition, you are responsible for ensuring the correctness and completeness of all information you provide us with at any time.

You may use the Website only as permitted by the Terms and only in a manner consistent with all applicable laws, rules and regulations, and generally accepted practices or guidelines in relevant jurisdictions.

You agree not to use any “deep-link”, “robot” or other automatic or manual device, software, program, code, algorithm or methodology, to access, copy or monitor any portion of the Website or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or Content, or obtain or attempt to obtain any materials or information through any means not purposely made available by us through the Website. We reserve the right to take measures to prevent any such activity.

You agree not to gain or attempt to gain unauthorised access to any portion or feature of the Website, or any other system or network connected to the Website or to any of our business partners’ servers, systems or networks, by hacking, “password-mining” or using any other illegitimate method of accessing data.

You agree not to probe, scan or test the vulnerability of the Website or any network connected to the Website, or breach the security or authentication measures on the Website or any network connected to any Website. You agree to not reverse look-up, trace or seek to trace any information on any other visitor to the Website, or any other customer of Levi Strauss & Co. Group, including any shopping account that is not held by you, in any way where the purpose is to discover materials or information, including but not limited to personal data as defined under European data protection legislation (hereinafter referred to as "personal data") or other information that reasonably could be used to connect non-personal data to personal data.

You agree not to take any action that would cause an unreasonably or disproportionately large load on the infrastructure of the Website or our systems or networks, or any systems or networks connected to the Website or to us in an attempt to overwhelm our systems to create a “Denial of Service” or similar attack.

You agree not to use any device, technology or method to interfere or attempt to interfere with the proper functioning or features of the Website or any transaction occurring on the Website, or with any other person’s use of the Website.

You agree not to forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through any Website or any service offered on or through any Website. You agree not to impersonate or pretend that you are any other person or falsely claim you represent another person.

While we appreciate your suggestions and comments on how to improve our Website, products and services, it is Levi Strauss & Co.’s policy to not accept any creative ideas, suggestions, proposals, plans or materials other than those specifically requested by us (e.g. through a contest or promotional event). Our intent is to avoid any misunderstanding in the event that a creative endeavour we commence bears some resemblance to a creative suggestion made by a customer or visitor to our Website. Thus, apart from personal data collected on or from our Website, which is subject to Levi Strauss & Co.’s Online Privacy Policy (see Section 2 above), any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to the Website (a “User Communication”) is and will be considered non-confidential and non-proprietary and you agree to waive your right to be identified as the author of the User Communication.

You agree that we may use any User Communication for any purpose in our sole discretion, including reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. You agree that Levi Strauss & Co. Group shall be under no obligation (1) to maintain any User Communication in confidence; (2) to pay compensation for any User Communication; or (3) to monitor, use, return, review or respond to any User Communication. We will have no liability related to the content of any User Communication, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any User Communication that includes any material we deem inappropriate or unacceptable (for example, see Section 7 below). Without prejudice to any other provision of these Terms of Use, you may not use User Communications for purposes of political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". You may not use a false email address to post a User Communication or impersonate any person or entity, or otherwise act in a misleading way.

You represent and warrant that any Content you submit in User Communication is original to you, that you own all applicable legal rights in the Content, and that the Content does not and will not infringe upon the rights of any other person or entity. You warrant, certify and represent that any individuals depicted in audio or visual files submitted as part of a User Communication, other than yourself, are of the age of majority in their respective country of residence, subject to the next paragraph; and you grant the right to Levi Strauss & Co. Group, the right to copy, edit, change, revise, display, perform, publish, distribute the likenesses of those individuals and that you have the authority to attest to this release on their behalves. If any of the individuals depicted in any User Communication are minors in their respective countries of residence, you certify, warrant and represent that you are the parent or legal custodian of each such individual and you grant the use of the media containing his/her depiction in accordance with the Terms.

In addition to the User-Generated Content Rules set forth in Section 7, below, you are prohibited from posting or transmitting any unlawful, threatening, defamatory, libellous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence or give rise to civil liability, or otherwise violate any law.

It is our policy to terminate use privileges of any user who infringes the copyright rights or any other rights of others upon receipt of proper notification to us by the person whose rights have been infringed, the copyright owner or the copyright owner’s legal agent. As such, we also reserve the right (but are not under the obligation) to remove or edit any materials posted by a Website user. Because we host thousands of comments, it is not possible for us to read and review each material submitted by Website visitors and/or users. However, if you are of the opinion that any material posted on the Website is in violation of any of the above rules and restrictions, please contact us by emailing so that we can assess whether or not action is required.

If you post information on the Website, you are solely responsible for the content that you post or transmit to the Website and/or to other users and agree that you will not hold Levi Strauss & Co. Group responsible or liable for any User Communication from another user that you access on the Website. Moreover, Levi Strauss & Co. Group, reserves the right to delete any User Communication from any of the Website.

Categories of prohibited User Communications are set forth below and reflect examples but are not intended to be exhaustive of what constitutes prohibited User Communications. Without limitation, you agree that you will not post or transmit on the Website and/or to other users anything that you know or reasonably believe:

• is defamatory, abusive, obscene, profane or offensive; or

• infringes or violates another party’s intellectual property rights (such as music, videos, photos or other materials for which you do not have written authority from the owner of such materials to post on the Website), including any party’s right of publicity or right of privacy; or

• violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); or

• is threatening, harassing or that promotes racism, bigotry or hatred of any kind against any group or individual; or

• promotes or encourages violence against a person or damage or destruction of property; or

• is inaccurate, false or misleading in any way; or

• is illegal or promotes any illegal activities; or

• promotes illegal or unauthorised copying of another person’s copyrighted work or links to them or providing information to circumvent security measures; or

• contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or

• contains any advertising, promotional materials, “junk mail”, “spam”, “chain letters", “pyramid schemes” or any other form of solicitation;

• infringes our brands or any other of our financial, commercial, reputational or other interests.

You understand that when using the Website, you will be exposed to User Communications from a variety of sources and that we are not responsible for the accuracy, usefulness, safety or intellectual property rights of or relating to such User Communications.

You agree not to use any “deep-link”, “robot” or other automatic or manual device, software, program, code, algorithm or methodology, to access, copy or monitor any portion of the Website or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or Content, or obtain or attempt to obtain any materials or information through any means not purposely made available by us through the Website. We reserve the right to take measures to prevent any such activity. You may not resell use of or access to the Website to any third party.

Certain features or services offered on or through the Website may require you to open an account (including setting up an Account ID and password) and to share personal data. See our Privacy Policy (see Section 2, above) for information regarding our protection of personal data

You should take all necessary steps to ensure that your password is kept confidential and secure since you will be responsible for all transactions that occur or are submitted under your password. Please inform us immediately if you have any reason to believe that your password has become known to any unauthorised person, or if the password is being, or is likely to be used in unauthorised manner. If we are of the opinion that there is possibility that there is a breach of security or misuse of the Website, we are entitled to ask you to change your password or may suspend your account. We are not liable to anyone for any loss or damage stemming from any failure from you to protect your password and/or account.

You may not use anyone else’s Account ID, password or account at any time without the express permission and consent of the holder of that Account ID, password or account. Levi Strauss & Co. cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

The loyalty program Levi's® Red Tab™ (hereinafter the “Loyalty Program”) is available online and through the Levi's® mobile App (the “App”) in selected countries and it is managed by Levi Strauss & Co. Europe BV, with offices at Airport Plaza – Rio Building, Leonardo Da Vincilaan 19, 1831 DIEGEM, BELGIUM (hereinafter “Levi´s®”). If the program is available in your country, you can become a member by downloading our App, creating an account in our Levi’s® stores or online on Levi.com. By creating an account on Levi.com, you will be automatically enrolled. If you do not want to become member of the Loyalty Program we invite you to purchase as a guest. Please note that only users who are at least 16 years of age or older may register for the Loyalty Program.

Under the Loyalty Program, you can earn and burn coins. Only Levi's® customers enrolled in the Loyalty Program will be able to earn and burn coins. You receive 501 coins when you first enroll. You can earn coins by shopping in countries where the Loyalty Program is available online, in our App and in our participating Levi’s® Stores. There is no maximum number of coins you can earn by purchasing online, in the App or in our participating Levi’s® Stores. For every pound you spent, you earn 10 coins. Coins are added to your coin balance once your order has been shipped and the next day after your purchase in store. Unused coins will expire one year after you earn these coins. You can exchange your coins for discount vouchers that can be used online or in the App, simply by selecting the discount voucher at checkout on Levi.com, in store or by redeeming vouchers in the Levi's® Red Tab™ section of the App, under “Spend coins”. Coins can be spent on our Website, on our App or in store but only in your country of enrollment. Vouchers can be combined with some promotions under specific conditions. Each voucher is only valid for one single transaction with a minimum order value of 99 euros. Please reference the table below to check the number of coins and its corresponding voucher value:

When you download our App, you can also earn coins through specific actions taken in the App. The maximum number of coins you can earn by engaging with the Program is 2000 coins. Please check here to learn more on how to earn coins by using the App.

Further benefits for members resulting from the Loyalty Program include early access to sales, events and promotions. If you sign up for Levi's® Red Tab™ marketing communications; you can get the most out of the Program by keeping yourself up to date. We will also send you a special birthday gift if you complete your profile, including your birth date, in your Levi's® Red Tab™ account online or in the App. There are further benefits resulting from the Loyalty Program which are exclusive to members who have the App, and which may depend on your country of enrollment. You may read more about it here.

If you return a purchase, the coins that equal the returned order value will be deducted from your coin balance when your return is received by Levi’s®. If you used a discount voucher, your discount voucher will be refunded in coins and added to your coin balance. In case you wish to exchange a product, the coins will initially be added back to your coin balance until we have validated that we can process your exchange request. Once this is confirmed and we can process your exchange request, the coins will be deducted from your coin balance again.

Please kindly note that Levi's® reserves the right at any time to modify or even terminate the Loyalty Program, its terms and conditions as well as the App and its configuration, without prior notice. If changes occur in the future, the corresponding update will be published for your information. However, we recommend that you periodically review our website or App to keep you informed of any changes that may affect you.

APP REQUIREMENTS OF USE

The App is available for Smartphone and Tablet with the operating systems Android OS and Apple IOS, available through the Apple App Store and the Google store Google Play. Use of the App, therefore, is subject to the additional terms and conditions and privacy policies of Apple and Google. It is your responsibility to read and comply with these additional terms and conditions and policies.

To use App, it is necessary to have an Internet connection. The availability and quality of the service may vary depending on several factors, such as the type of device being used, the geographic location, the available bandwidth, and/or the speed of the Internet connection. You should ensure that the systems and infrastructures are adequate for the correct use of the App, as well as its configuration.

Product Descriptions

In describing and portraying our products on the Website, we attempt to be as accurate as possible. However, we do not warrant that the product descriptions or other Content of the Website is accurate, complete, reliable, current or error free. We reserve the right to correct any typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability from time to time without prior notice.

Colours and Finishes

We have made every effort to display as accurately as possible the colours and finishes of our products that appear at the Website. We cannot guarantee that your computer monitor’s display of any colour will be accurate, complete, reliable or error free. So colours and finishes will be indicative and do not have a binding/contractual value.

Shipping

When you place an order on our Website, we will ship your order to the address designated by you as long as that shipping address is within the country of purchase and compliant with the shipping restrictions set out on the Website. We may require verification of information prior to the acceptance and/or shipment of any order. We reserve the right, without prior notice, to limit the order quantity on any product or service (e.g. to avoid acceptance of false orders) and/or to refuse service to any customer (e.g. in cases where the verification of payment details fails).

Creating or maintaining any link from another website to any page on our Website without our prior written permission is prohibited. Running or displaying the Website or any information or material displayed on the Website in frames or through similar means on another website without our prior written permission is prohibited. Any permitted links to the Website must comply will all applicable laws, statutes, rules and regulations.

From time to time, the Website may contain links to other websites that are not owned, operated or controlled by Levi Strauss & Co. Group, or our trusted business partners. All such links are provided solely as a convenience to you. If you use these links, you will leave our Website and we cannot be responsible for any content, materials, information or events that are present on or that occur on websites that are not owned, operated or controlled by the Levi Strauss & Co. Group.

We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue any our Website or any service, content, feature or product offered through the Website, with or without notice; charge fees in connection with the use of any Website; modify and/or waive any fees charged in connection with the Website; and/or offer opportunities to some or all users of the Website. You agree that we shall not be liable to you or to any third party should any of the foregoing occur with respect to our Website.

Levi Strauss Europe makes reasonable efforts to ensure that the information offered on our Website is accurate, complete, correct and up to date. Despite these efforts, errors may still occur. If the information provided contains errors or if certain information is not available, then Levi Strauss Europe will endeavour to make corrections as quickly as possible. Should You find errors in the information You find on our Website, You can always contact Us by using the Website Help section..

We also endeavour to protect our Website by all reasonable means and to limit any inconveniences caused by technical faults insofar as possible. However, We cannot exclude the possibility that incorrect technical actions or unauthorised intervention may occur. Furthermore, our Website will require maintenance from time to time. For these reasons, We cannot guarantee that access to our Website will not be interrupted, or impeded in some manner from time to time.

We will make all reasonable efforts to protect our Website against computer viruses and other “malware”. Taking into account the nature of these dangers, You however acknowledge that We cannot offer absolute protection and You will take the necessary measures to protect Your computer systems.

To the maximum extent permitted by law, the Levi Strauss Europe is not liable under any circumstances for indirect damage or consequential damage (such as, but not limited to, loss of time, emotional damage, loss of opportunity, loss of data, loss of profit, etc.) directly or indirectly related to the use of our Website, including without limitation registration on our Website, purchase and/or return of items, posting of comments, etc. The Levi Strauss Europe contractual and extra-contractual liability for direct damage in connection with the use of our Website is furthermore limited to 25 EUR. Nothing in these Terms of Use shall, however, exclude the Levi Strauss Europe’s liability for willful intent, fraud or (vis-à-vis consumers) death, bodily injury or gross negligence.

The Levi Strauss & Co. Group provides the content of this Website "in the current state" ("as is") and without warranties of any kind, either express or implied, being given. The use of our Website and the information contained thereon, occurs exclusively at Your own risk. To the fullest extent permissible pursuant to applicable law, the Levi Strauss & Co. Group disclaims all warranties, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

It is your responsibility to ascertain and obey all applicable local, international laws, statutes, rules and regulations (including minimum age requirements) related to the use of our Website.

If any part of the Terms shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not affect any other part of the Terms.

Any failure by us/you to partially or fully exercise any rights or the waiver of any breach of the Terms by you/us, shall not prevent a subsequent exercise of such right by us/you or be deemed a waiver by us/you of any subsequent breach by you/us of the same or any other term of the Terms. Our/Your rights and remedies under the Terms shall be cumulative, and the exercise of any such right or remedy shall not limit our/your right to exercise any other right or remedy.

The provisions relating to copyrights, trademark, limitation of liability, disclaimer and law and jurisdiction, shall survive any termination.

The Levi Strauss & Co. Group prizes customer relationship and customer satisfaction very much. As a result, We do not want to limit Your legal possibilities in any way when You feel Your rights might have been violated.

We would prefer that in such a case, You would contact us via the Website Help section first to see if we can sort things out. If not, You may opt for an out-of-court dispute settlement resolution.

However in no way Levi Strauss Europe will prevent You of bringing a dispute before a competent state court. In such event, the Courts of Brussels, Belgium, shall have exclusive jurisdiction over any dispute relating thereto, without prejudice to Us making choice, to the extent permitted under applicable law, of any other court having jurisdiction on such a dispute under any applicable law.

Your access to, visit and use of the Website and any transaction that results therefrom and the Terms (including the present Terms of Use) are governed by and shall be interpreted in accordance with Belgian law, with the exclusion of conflict of law rules.

If you have any questions or concerns about the Terms, please use our Website Help section which will provide local phone number and email form. or write to us at:

Levi Strauss Europe BV

Levi’s® and Dockers® Customer Service

Leonardo Da Vincilaan 19

1831 Diegem, Belgium

Please be assured that any personal data that you provide in communications to the above email, telephone number and postal address will not be used to send you promotional materials.